1. LEGAL ENTITY & SCOPE

This Privacy Policy describes how SRVSKY, a brand operated by Qovintra Global LLC, a company registered in Wyoming, USA, collects, uses, stores, discloses, and otherwise processes personal data in connection with srvsky.com, https://portal.srvsky.com, and related services, systems, communications, and support channels.

2. INFORMATION WE COLLECT

To provide, administer, secure, and improve our services, we may collect the following categories of information:

Identity & Contact Data:

Full name, company name (if applicable), billing contact details, email address, phone number (if provided), and other account-related information you provide.

Business Relationship Data:

Where an account is used on behalf of a company, organization, or team, we may collect information relating to authorized representatives, billing contacts, technical contacts, administrative users, or other designated personnel associated with that account.

Billing & Transaction Data:

Billing address, payment-related metadata, transaction identifiers, invoices, account balance history, payment status, and related billing records. We do not store full payment card numbers or CVV data on our own infrastructure.

Technical & Usage Data:

IP addresses, browser type, device information, login history, SSH key metadata, service access records, portal activity, authentication events, and system logs used for security, fraud prevention, operational monitoring, performance analysis, and abuse mitigation.

Support, Inquiry & Communications Data:

Messages, tickets, emails, contact form submissions, sales inquiries, attachments, uploaded files, uploaded documents, screenshots, logs, and other communications or materials you send to us or receive from us in connection with support, service administration, compliance, or account activity.

Verification & Risk Data:

Information used to verify account legitimacy, prevent fraud, assess risk, detect abuse, and support compliance obligations, which may include identity-related details, transaction signals, account behavior, security event indicators, and related review information.

Personal data may relate to individual users, sole proprietors, freelancers, or representatives of business customers, including billing, administrative, technical, or authorized account contacts.

3. HOW WE USE INFORMATION

We may use personal data to:

• create, maintain, and manage customer accounts;
• provision, operate, secure, and improve our infrastructure services;
• process billing, payments, invoices, credits, and account administration;
• verify account activity, detect and prevent fraud, abuse, prohibited use, and policy violations;
• investigate, respond to, and mitigate security incidents, complaints, disputes, and operational issues;
• communicate operational, billing, security, compliance, sales, onboarding, and support-related notices;
• review attachments, uploaded files, logs, and support materials submitted for troubleshooting, technical assistance, or service administration;
• comply with legal obligations, enforce our policies, and protect our rights, users, systems, and business operations;
• evaluate service performance, troubleshoot issues, and improve reliability and customer experience.

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal data on one or more of the following bases:

• performance of a contract or steps taken at your request before entering into a contract;
• compliance with applicable legal obligations;
• our legitimate interests in operating, securing, administering, supporting, and improving the services, provided such interests are not overridden by applicable legal protections;
• consent, where processing is based on consent and where such consent may be withdrawn as permitted by law.

5. PAYMENT PROCESSING

Payments are processed by third-party payment providers made available at checkout or through our billing systems. SRVSKY does not store full payment card numbers or CVV data on its own infrastructure. Payment providers process billing information in accordance with their own privacy, security, and compliance practices.

6. COOKIES & SESSION TECHNOLOGIES

We use cookies and similar technical mechanisms that are necessary to operate the website, maintain authenticated sessions, support account access, secure the billing portal, and help prevent fraud or abuse. If we use additional analytics, preference, or marketing technologies, they may be governed by separate notice or consent mechanisms where required by law.

At this time, our services may not respond to all browser-based “Do Not Track” signals in a uniform manner.

7. DATA SHARING & DISCLOSURES

We do not sell personal data. We may disclose personal data only as reasonably necessary in the following circumstances:

• to payment processors, billing systems, hosting or infrastructure-related service providers, communications tools, fraud prevention systems, analytics tools, technical support systems, or other service providers involved in delivering, operating, or securing the services;
• to professional advisers, auditors, insurers, legal counsel, or compliance-related parties where reasonably necessary;
• to law enforcement, courts, regulators, governmental authorities, or other competent bodies where required by applicable law, legal process, court order, or other valid legal request;
• in connection with a merger, acquisition, restructuring, asset sale, financing, or similar corporate transaction, subject to appropriate safeguards where applicable.

8. DATA SECURITY

We use administrative, technical, and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. Security measures may include access controls, logging, network protections, encryption in transit, internal access restrictions, and other safeguards appropriate to the nature of the services. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, billing, security, fraud prevention, compliance, dispute handling, support administration, and legal recordkeeping.

Service data stored within customer environments may be deleted following service expiration, cancellation, termination, or non-payment in accordance with our service policies and applicable terms. Account records, billing records, support communications, submitted attachments, fraud prevention records, logs, and compliance-related information may be retained for longer periods where reasonably necessary or required by law.

10. DATA DELETION & ACCOUNT CLOSURE

Users may request account closure or deletion of certain personal data, subject to applicable law, fraud prevention requirements, and mandatory retention obligations for financial, tax, legal, security, compliance, dispute, or recordkeeping purposes. Deletion of an account does not necessarily mean immediate deletion of all related records where retention is required or justified.

11. INTERNATIONAL DATA PROCESSING

Depending on the services used and the service providers involved, personal data may be processed in the United States or other jurisdictions where our service providers operate. By using the services, you acknowledge that data may be transferred to and processed in jurisdictions that may have different data protection rules than your own.

12. EXPORT CONTROL & SANCTIONS COMPLIANCE

We may process certain account, identity, transaction, technical, and related verification data as reasonably necessary to comply with export control laws, trade restrictions, sanctions regulations, and related legal obligations.

13. MINORS’ PRIVACY

Our services are intended for individuals and businesses that are legally able to enter into binding agreements. We do not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected, we will take reasonable steps to delete it.

14. YOUR RIGHTS & CHOICES

Subject to applicable law, you may have the right to request access to, correction of, export of, restriction of, or deletion of certain personal data. You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent.

Some account and billing information may be available directly through the portal. For other privacy-related requests, please contact us using the details below. We may need to verify your identity before processing certain requests.

15. PRIVACY REQUESTS & FOLLOW-UP

We will use reasonable efforts to review and respond to privacy-related requests within a commercially reasonable time, taking into account the nature of the request and any verification or legal requirements. Where we are unable to fully comply with a request, we may explain the basis for our decision as permitted by applicable law.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions become effective upon publication unless otherwise stated. Your continued use of the services after any update constitutes acknowledgment of the revised Privacy Policy.

17. CONTACT INFORMATION

Qovintra Global LLC
[email protected]
Wyoming, USA

If submitting a privacy request, please use the subject line: Privacy Request