1. SCOPE

This Refund Policy applies to services provided by SRVSKY, a brand operated by Qovintra Global LLC, in connection with srvsky.com, https://portal.srvsky.com, managed remote workstation environments, compute workspace plans, and related billing, account, provisioning, storage, networking, remote access, support, and operational services.

2. GENERAL POLICY

Because SRVSKY services involve provisioning, deployment, infrastructure allocation, workspace preparation, reservation, configuration, and operational costs associated with managed compute workspaces and remote workstation environments, payments made for activated services are generally non-refundable unless otherwise expressly stated in writing.

However, if a paid order has not yet been accepted, activated, provisioned, or delivered, SRVSKY may issue a refund, billing reversal, account credit, or alternative service adjustment where appropriate.

This policy is intended to be fair and transparent to customers while protecting SRVSKY from costs associated with reserved capacity, abuse, fraud, and already-provisioned service time.

3. NON-REFUNDABLE CHARGES

Unless otherwise stated in writing, the following are generally non-refundable:

• activated managed compute workspaces or remote workstation environments;
• reserved infrastructure capacity or pre-allocated resources;
• hourly, daily, weekly, monthly, or other usage-based service periods once provisioned;
• setup, provisioning, deployment, activation, configuration, or workspace preparation charges;
• partially used service periods;
• unused remaining time following voluntary cancellation;
• project parking, extended storage retention, or custom data preservation add-ons once activated or allocated;
• bonus credits, promotional credits, matched credits, launch credits, introductory credits, referral credits, or free credits;
• charges resulting from user error, misconfiguration, incompatible software, missing or invalid software licenses, unsupported workloads, or customer-side operational issues.

4. ELIGIBLE REFUND CONSIDERATION

Refunds, credits, or replacement service time may be considered on a case-by-case basis in limited circumstances, including:

• verified service failure caused directly by SRVSKY infrastructure or provisioning systems;
• duplicate billing caused by a confirmed system or billing error;
• failure to activate or deliver a paid order before service access is provided;
• product unavailability after payment where no suitable replacement or credit is accepted by the customer;
• incorrect charge amount caused by a confirmed billing system error;
• exceptional circumstances expressly approved by Qovintra Global LLC.

5. SERVICE FAILURE REVIEW

Where a refund request is based on an alleged service failure, SRVSKY may investigate relevant logs, provisioning records, support records, service events, billing records, network events, remote access events, and other technical evidence before determining whether any refund, service credit, or replacement service is appropriate.

If a verified failure is determined to have been caused directly by SRVSKY infrastructure or provisioning systems, Qovintra Global LLC may, at its discretion, provide one or more of the following remedies: troubleshooting support, replacement service time, service credit, partial refund, or full refund where appropriate.

Any remedy offered will depend on the severity, duration, scope, and impact of the issue, and on whether the issue was caused by SRVSKY or by user-side configuration, software, licensing, connectivity, local environment, workload design, remote access setup, or third-party dependency.

6. 15-MINUTE TECHNICAL ACCESS REVIEW

Refunds within the first 15 minutes after workspace activation may only be considered in cases of verified platform-side technical issues that prevent access to the workspace.

This review window is intended to cover access-blocking issues such as confirmed platform-side provisioning failure, workspace access failure, or verified service-side connection problems.

Refunds are not provided under this review window for project-specific performance expectations, customer-side network limitations, local device issues, unsupported software behavior, third-party license problems, customer configuration errors, failure to follow access instructions, or workloads that do not perform as expected due to project-specific requirements.

Customers must report the issue to SRVSKY Support as soon as possible and provide relevant details, screenshots, error messages, or other information needed for verification.

7. EXPECTATION & DESCRIPTION LIMITATIONS

Refunds will not be issued for expectations, features, compatibility, performance levels, throughput, software support, use cases, or outcomes that were not expressly described in the applicable product page, service offering, written quote, or written service commitment.

8. SOFTWARE, LICENSE & USER-SIDE EXCLUSIONS

Refunds will not be issued for failures, interruptions, unusable results, or dissatisfaction caused by user-side software installation, setup, misuse, or configuration; unsupported applications, unsupported workflows, or incompatible workloads; missing, expired, invalid, or improperly configured software licenses; third-party software licensing disputes, software piracy issues, or unlawful software use; customer internet issues, remote access issues, local firewall issues, endpoint issues, or local device limitations; customer failure to back up, save, export, or preserve data before expiration, cancellation, or termination; or customer misunderstanding of the service scope, including unmanaged or self-managed service limitations after activation.

9. PROMOTIONAL, BONUS & MATCHED CREDITS

Bonus credits, promotional credits, matched credits, launch credits, introductory credits, referral credits, and any other non-purchased account credits are strictly non-refundable, non-transferable, and non-withdrawable. Such credits may be modified, revoked, limited, or expire in accordance with the applicable offer terms.

10. CANCELLATIONS

Customers may cancel services at any time in accordance with applicable service controls or by contacting support. Unless otherwise stated in writing, cancellation stops future recurring charges only; cancellation does not automatically entitle the customer to a refund; any remaining service period, reserved term, or unused account balance may be forfeited; and cancellation does not reverse charges for services already provisioned, reserved, activated, or consumed.

11. ORDER DECLINES & PRE-ACTIVATION PAYMENTS

If an order is paid but is not accepted or activated by SRVSKY due to fraud screening, compliance review, product unavailability, technical infeasibility, sanctions restrictions, or internal order rejection before service delivery, Qovintra Global LLC may issue a refund, billing reversal, account credit, or alternative service adjustment as appropriate to the circumstances.

12. MAINTENANCE, POLICY VIOLATIONS & ABUSE EXCLUSIONS

Refunds will not be issued for issues arising from or related to scheduled maintenance; emergency maintenance; upgrades, replacements, migrations, or service adjustments; abuse, prohibited use, fraud, or policy violations; account suspension, throttling, restriction, isolation, review, or termination resulting from violations of the Terms of Service, Acceptable Use Policy, fraud controls, export controls, or sanctions compliance; or chargeback-related enforcement action.

13. REFUND REQUEST PROCEDURE

To request a refund review, customers must contact SRVSKY support and provide sufficient information to identify the account, transaction, affected service, and the reason for the request. Refund requests should be submitted promptly after the issue is discovered.

SRVSKY may request additional information, written explanations, logs, screenshots, attachments, uploaded files, uploaded documents, billing records, order details, support correspondence, or other technical or supporting evidence reasonably necessary to investigate the request.

14. REVIEW TIMEFRAME

SRVSKY will use reasonable efforts to review refund requests and communicate an initial decision within 7 business days, although complex cases may require additional review time.

If a refund is approved, the time required for funds to appear in the customer’s account may depend on the payment processor, payment method, issuing bank, card network, and applicable banking timelines. Approved refunds are generally submitted for processing within 5–10 business days after approval, unless additional verification or processor review is required.

15. REVIEW & DECISION

All refund requests are reviewed on a case-by-case basis. Submission of a refund request does not guarantee approval. Qovintra Global LLC reserves the right to approve, deny, or partially approve any request based on the facts of the case, account history, service status, policy compliance, technical evidence, billing history, and fraud or abuse considerations.

16. FORM OF REFUND OR COMPENSATION

Where a refund or compensation is approved, SRVSKY may provide it in one of the following forms, at its discretion: refund to the original payment method, account credit, replacement usage time, partial financial adjustment, or another commercially reasonable remedy appropriate to the circumstances.

17. CHARGEBACKS

Customers agree to contact SRVSKY support before initiating a chargeback or payment dispute. Fraudulent, abusive, or bad-faith chargebacks may result in suspension, restriction, review, or termination of services, account closure, deletion of associated data, and limitation of future service access, subject to internal review.

18. POLICY ABUSE

SRVSKY reserves the right to deny refund requests where there is evidence of abuse, repeated bad-faith claims, manipulation of promotional programs, account misuse, incomplete disclosure of relevant facts, or any attempt to obtain unauthorized financial recovery.

19. NO WAIVER

Failure by Qovintra Global LLC to enforce any part of this Refund Policy shall not constitute a waiver of any rights under this Policy, the Terms of Service, or any related service agreement.

20. CHANGES TO THIS POLICY

Qovintra Global LLC may update this Refund Policy from time to time. Updated versions become effective upon publication unless otherwise stated.

21. CONTACT INFORMATION

Qovintra Global LLC
1309 Coffeen Ave, Ste 1200
Sheridan, WY 82801
United States
[email protected]

If submitting a refund request, please use the subject line: Refund Request