1. SCOPE

This Refund Policy applies to services provided by SRVSKY, a brand operated by Qovintra Global LLC, in connection with srvsky.com, https://portal.srvsky.com, and related billing, account, infrastructure, compute, storage, networking, or remote access services.

2. GENERAL POLICY

Due to provisioning, deployment, infrastructure allocation, reservation, and operational costs associated with GPU, compute, and bare-metal services, payments made for SRVSKY services are generally non-refundable unless otherwise expressly stated in writing.

3. NON-REFUNDABLE CHARGES

Unless otherwise stated in writing, the following are generally non-refundable:

• deployed GPU, compute, or bare-metal instances;
• reserved infrastructure capacity or pre-allocated resources;
• hourly, daily, weekly, monthly, or other usage-based service periods once provisioned;
• setup, provisioning, deployment, activation, or configuration-related charges;
• partially used service periods;
• unused remaining time following voluntary cancellation;
• bonus credits, promotional credits, matched credits, launch credits, introductory credits, referral credits, or free credits;
• charges resulting from user error, misconfiguration, incompatible software, missing or invalid software licenses, unsupported workloads, or customer-side operational issues.

4. ELIGIBLE REFUND CONSIDERATION

Refunds, credits, or replacement service time may be considered on a case-by-case basis only in limited circumstances, including:

• verified service failure caused directly by SRVSKY infrastructure;
• duplicate billing caused by a confirmed system or billing error;
• failure to activate a paid order that is ultimately declined before service delivery;
• exceptional circumstances expressly approved by Qovintra Global LLC.

5. INFRASTRUCTURE FAILURE REVIEW

Where a refund request is based on an alleged infrastructure failure, SRVSKY may investigate relevant logs, provisioning records, support records, service events, billing records, network events, and other technical evidence before determining whether any refund, service credit, or replacement service is appropriate.

If a verified failure is determined to have been caused directly by SRVSKY infrastructure, Qovintra Global LLC may, at its discretion, provide one or more of the following remedies: service credit; replacement service time; partial refund; full refund, where appropriate.

Any remedy offered will depend on the severity, duration, scope, and impact of the issue, and on whether the issue was caused by SRVSKY or by user-side configuration, software, licensing, connectivity, local environment, workload design, or third-party dependency.

6. EXPECTATION & DESCRIPTION LIMITATIONS

Refunds will not be issued for expectations, features, compatibility, performance levels, throughput, software support, use cases, or outcomes that were not expressly described in the applicable product page, service offering, written quote, or written service commitment.

7. SOFTWARE, LICENSE & USER-SIDE EXCLUSIONS

Refunds will not be issued for failures, interruptions, unusable results, or dissatisfaction caused by: user-side software installation, setup, misuse, or configuration; unsupported applications, unsupported workflows, or incompatible workloads; missing, expired, invalid, or improperly configured software licenses; third-party software licensing disputes, software piracy issues, or unlawful software use; customer internet issues, remote access issues, local firewall issues, endpoint issues, or local device limitations; customer failure to back up, save, export, or preserve data before expiration, cancellation, or termination; customer misunderstanding of the service scope, including unmanaged-service limitations.

8. PROMOTIONAL, BONUS & MATCHED CREDITS

Bonus credits, promotional credits, matched credits, launch credits, introductory credits, referral credits, and any other non-purchased account credits are strictly non-refundable, non-transferable, and non-withdrawable. Such credits may be modified, revoked, limited, or expire in accordance with the applicable offer terms.

9. CANCELLATIONS

Customers may cancel services at any time in accordance with applicable service controls or by contacting support. Unless otherwise stated in writing: cancellation stops future recurring charges only; cancellation does not automatically entitle the customer to a refund; any remaining service period, reserved term, or unused account balance may be forfeited; cancellation does not reverse charges for services already provisioned, reserved, or consumed.

10. ORDER DECLINES & PRE-ACTIVATION PAYMENTS

If an order is paid but is not accepted or activated by SRVSKY due to fraud screening, compliance review, product unavailability, technical infeasibility, sanctions restrictions, or internal order rejection before service delivery, Qovintra Global LLC may issue a refund or billing reversal as appropriate to the circumstances.

11. MAINTENANCE, POLICY VIOLATIONS & ABUSE EXCLUSIONS

Refunds will not be issued for issues arising from or related to: scheduled maintenance; emergency maintenance; upgrades, replacements, migrations, or service adjustments; abuse, prohibited use, fraud, or policy violations; account suspension, throttling, restriction, isolation, review, or termination resulting from violations of the Terms of Service, Acceptable Use Policy, fraud controls, export controls, or sanctions compliance; chargeback-related enforcement action.

12. REFUND REQUEST PROCEDURE

To request a refund review, customers must contact SRVSKY support and provide sufficient information to identify the account, transaction, affected service, and the reason for the request. Refund requests should be submitted promptly after the issue is discovered.

SRVSKY may request additional information, written explanations, logs, screenshots, attachments, uploaded files, uploaded documents, billing records, order details, support correspondence, or other technical or supporting evidence reasonably necessary to investigate the request.

13. REVIEW TIMEFRAME

SRVSKY will use reasonable efforts to review refund requests and communicate an initial decision within 7 business days, although complex cases may require additional review time.

14. REVIEW & DECISION

All refund requests are reviewed on a case-by-case basis. Submission of a refund request does not guarantee approval. Qovintra Global LLC reserves the right to approve, deny, or partially approve any request based on the facts of the case, account history, service status, policy compliance, technical evidence, billing history, and fraud or abuse considerations.

15. FORM OF REFUND OR COMPENSATION

Where a refund or compensation is approved, SRVSKY may provide it in one of the following forms, at its discretion: refund to the original payment method; account credit; replacement usage time; partial financial adjustment; another commercially reasonable remedy appropriate to the circumstances.

16. CHARGEBACKS

Customers agree to contact SRVSKY support before initiating a chargeback or payment dispute. Fraudulent, abusive, or bad-faith chargebacks may result in suspension, restriction, review, or termination of services, account closure, deletion of associated data, and limitation of future service access, subject to internal review.

17. POLICY ABUSE

SRVSKY reserves the right to deny refund requests where there is evidence of abuse, repeated bad-faith claims, manipulation of promotional programs, account misuse, incomplete disclosure of relevant facts, or any attempt to obtain unauthorized financial recovery.

18. NO WAIVER

Failure by Qovintra Global LLC to enforce any part of this Refund Policy shall not constitute a waiver of any rights under this Policy, the Terms of Service, or any related service agreement.

19. CHANGES TO THIS POLICY

Qovintra Global LLC may update this Refund Policy from time to time. Updated versions become effective upon publication unless otherwise stated.

20. CONTACT INFORMATION

Qovintra Global LLC
[email protected]
Wyoming, USA

If submitting a refund request, please use the subject line: Refund Request